Intelligent triage
Correlates tickets, identifies recurrence and consolidates incidents in ServiceNow.
Donna AI turns operational signals into coordinated decisions.
Service model
From detection to response, with governance at every stage
Donna AI is not presented as generic automation. Every integration, action and autonomy level depends on the environment, POC scope and customer security policies.
Observability signals
Queries HeartBeats and alerts to check whether the event remains active and understand its context.
Technical evidence
Collects CPU, memory, service and other infrastructure signals to enrich the incident.
Coordinated action
Orchestrates War Room, StatusPage, escalation and, when authorized, corrective actions through a secure channel.
Planned integrationsServiceNowDatadogSolarWindsMicrosoft TeamsSlackStatusPage
Managed capabilities
AI-assisted operations connected to the real process
The service combines observability and incident-management practices with gradual automation, always guided by operational context.
GenAI correlation
Groups related signals and tickets to reduce repetitive manual analysis.
Crisis management
Activates channels, owners and status communication according to the defined flow.
Executive visibility
Organizes timelines, dashboards and reports with actionable context.
Controlled automation
Executes or recommends actions while respecting access, approval and security policy.
Proofs of concept
Verifiable scope before moving to production
The POCs below are validation models. They describe scenarios, integrations and expected deliverables; they do not represent production metrics already achieved.
Intelligent HR Connection
A four-phase model to correlate tickets, validate alerts, gather evidence and assess corrective automation.
Expected deliverables
- Connected knowledge base
- Consolidated incident
- Automated War Room
- Contextualized StatusPage
ServiceNow + Crisis Management
A proof of concept to turn critical incidents into a standardized flow for communication, escalation and learning.
Expected deliverables
- Automated crisis room
- Knowledge base prototype
- StatusPage simulation
- Escalation validation
Next step
View engagement models Map tools, flows and POC success criteria.
Technology ecosystem
Platforms present across O2B architectures and operations.
The brands below represent technologies integrated into the presented scenarios. Partner badges and tiers will be published only with approved official assets.
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